General FAQ – Burnalong

Why isn’t my data showing?

Before reaching out to Support, check if your wearable device application to ensure that data can be seen in the devices application. See more

How much historical data is imported when I connect a new device?

Burnalong imports the last 30 days of step data. See more

Do I need to update my Apple Health Connection after the Burnalong update?

Yes. Because we are using a new vendor for our Apple Health integration, you may need to reconnect to Apple health connect to see data from Apple into the Burnalong application. See more

Do I need to update my Google Connection after the Burnalong update?

Yes. Google Fit is being sunset by Google and we are replacing it with Google Health Connect. You will need to download the updated Burnalong mobile app and set up your connection with Google Healt... See more

Can I still log steps manually?

Yes! Manually logged steps will be added to your total. See more

What if I have multiple apps connected?

The app with the highest step count will be used for syncing. See more