Troubleshooting – Burnalong

Nothing happens on the registration page after you click "create account."

If all of the required fields have been completed and the "Create Account" button remains dull, rather than navy blue..... It's likely that the password you first attempted didn't meet the requir... See more

Why am I not receiving a password reset email?

Your email domain may be blocking it. Please email customercare@burnalong.com for a temporary password so that you can reset your password within your account. See more

What should I do if I can't hear any sound?

Please make sure your phone is not set to silent or vibrate, and your volume is turned up. If you’re still experiencing issues after that, check to make sure you don’t have a Bluetooth device hooke... See more

What happens if my video isn’t working/are playing slowly?

Our apologies. We know that’s frustrating. Here are some troubleshooting steps you can go through: Check Your Browser: Please make sure you are using the most updated version of Google Chrome – y... See more