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Burnalong
Users
Users
Gamification Features
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What are Achievements?
What are Streaks?
General
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How do I add new Wellness Habits and remove existing ones?
What’s the Burnalong policy on reviews?
I’m pregnant, what should I do?
Do I need to check with my doctor if I can use Burnalong?
Getting Started
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How do I change my username or primary email?
How do I change my profile picture?
What types of memberships do you offer?
What is Burnalong?
How do I get started with Burnalong?
My organization set me up with a free Burnalong account, where do I go to register?
Classes, Playlists, and Programs
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What is the difference between LIVE and LIVE Open door?
What are playlists?
How do I access live classes?
How to follow an instructor as a Y Wellness Member
How do I search for a specific type of class?
How can I track the amount of classes I've taken?
See all 14 articles
Mobile App
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How can I access Burnalong on my mobile device or tablet?
Compatibilty
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How do I manually enter my steps?
How can I access Burnalong on my computer?
Social Features
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How do I add an existing Burnalong user to my contacts?
What's an open-door class and how do I get in on the fun?!
Why is my subaccount hitting a paywall?
How do I add a subaccount/co-worker/contact to your class?
How I add subaccounts?
How do I edit my subaccounts?
See all 7 articles
Managing Your Account & Privacy
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How do I cancel my membership?
What is your refund policy?
What is your cancellation policy?
Who can see me when I join a session?
What’s your privacy policy?
How much does Burnalong cost?
Troubleshooting
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Nothing happens on the registration page after you click "create account."
Why am I not receiving a password reset email?
What should I do if I can't hear any sound?
What happens if my video isn’t working/are playing slowly?