Users

Troubleshooting

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• Why am I not receiving a password reset email?
• What should I do if I can't hear any sound?
• What happens if my video isn’t working/are playing slowly?

General

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• How do I add new Wellness Habits and remove existing ones?
• What’s the Burnalong policy on reviews?
• I’m pregnant, what should I do?
• Do I need to check with my doctor if I can use Burnalong?

Getting Started

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• How do I change my profile picture?
• What types of memberships do you offer?
• What is Burnalong?
• How do I get started with Burnalong?
• My organization set me up with a free Burnalong account, where do I go to register?

Classes, Playlists, and Programs

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• What is the difference between LIVE and LIVE Open door?
• What are playlists?
• How do I access live classes?
• How to follow an instructor as a Y Wellness Member
• How do I search for a specific type of class?
• How can I track the amount of classes I've taken?

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Compatibilty

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• How can I access Burnalong on my computer?

Mobile App

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• How can I access Burnalong on my mobile device or tablet?

Social Features

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• How do I add an existing Buranlong user to my contacts?
• How I add subaccounts?
• Social

Managing Your Account & Privacy

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• How do I cancel my membership?
• What is your refund policy?
• What is your cancellation policy?
• Who can see me when I join a session?
• What’s your privacy policy?
• How much does Burnalong cost?

See all 7 articles