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Users

Troubleshooting plus icon minus icon

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  • Why am I not receiving a password reset email?
  • What should I do if I can't hear any sound?
  • What happens if my video isn’t working/are playing slowly?

General plus icon minus icon

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  • How do I add new Wellness Habits and remove existing ones?
  • What’s the Burnalong policy on reviews?
  • I’m pregnant, what should I do?
  • Do I need to check with my doctor if I can use Burnalong?

Getting Started plus icon minus icon

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  • How do I change my profile picture?
  • What types of memberships do you offer?
  • What is Burnalong?
  • How do I get started with Burnalong?
  • My organization set me up with a free Burnalong account, where do I go to register?

Classes, Playlists, and Programs plus icon minus icon

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  • What is the difference between LIVE and LIVE Open door?
  • What are playlists?
  • How do I access live classes?
  • How to follow an instructor as a Y Wellness Member
  • How do I search for a specific type of class?
  • How can I track the amount of classes I've taken?
See all 14 articles

Compatibilty plus icon minus icon

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  • How can I access Burnalong on my computer?

Mobile App plus icon minus icon

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  • How can I access Burnalong on my mobile device or tablet?

Social Features plus icon minus icon

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  • How do I add an existing Buranlong user to my contacts?
  • How I add subaccounts?
  • Social

Managing Your Account & Privacy plus icon minus icon

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  • How do I cancel my membership?
  • What is your refund policy?
  • What is your cancellation policy?
  • Who can see me when I join a session?
  • What’s your privacy policy?
  • How much does Burnalong cost?
See all 7 articles

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