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How do I add new Wellness Habits and remove existing ones?
What’s the Burnalong policy on reviews?
I’m pregnant, what should I do?
Do I need to check with my doctor if I can use Burnalong?
How do I change my username or primary email?
How do I change my profile picture?
What types of memberships do you offer?
What is Burnalong?
How do I get started with Burnalong?
My organization set me up with a free Burnalong account, where do I go to register?
Classes, Playlists, and Programs
What is the difference between LIVE and LIVE Open door?
What are playlists?
How do I access live classes?
How to follow an instructor as a Y Wellness Member
How do I search for a specific type of class?
How can I track the amount of classes I've taken?
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How can I access Burnalong on my mobile device or tablet?
How do I manually enter my steps?
How can I access Burnalong on my computer?
How do I add an existing Buranlong user to my contacts?
What's an open-door class and how do I get in on the fun?!
Why is my subaccount hitting a paywall?
How do I add a subaccount/co-worker/contact to your class?
How I add subaccounts?
How do I edit my subaccounts?
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Managing Your Account & Privacy
How do I cancel my membership?
What is your refund policy?
What is your cancellation policy?
Who can see me when I join a session?
How much does Burnalong cost?
Nothing happens on the registration page after you click "create account."
Why am I not receiving a password reset email?
What should I do if I can't hear any sound?
What happens if my video isn’t working/are playing slowly?