Logo
Submit a request
  1. Burnalong
  2. Burnalong+
  3. How it Works

How it Works

  • How does the program work? plus icon minus icon
  • Activate your Burnalong Digital account and follow the onboarding prompts. Once you have activated your digital account you are eligible to enroll in Burnalong+. Visit your profile and click “Mana... See more
  • What if I already enrolled at a gym prior to joining Burnalong+, and paid an enrollment fee? plus icon minus icon
  • If you already joined a gym and wish to enroll in Burnalong+, you will need to cancel your prior membership to avoid being billed for both memberships. You must fulfill the terms of your current co... See more
  • Can I get a family subscription plan? plus icon minus icon
  • Burnalong+ does not yet offer family membership rates.  See more
  • Do I need to bring my Burnalong+ ID every time I visit a gym? plus icon minus icon
  • Your Burnalong+ Subscriber card number gives you access to all participating gyms. The main information that they need is your 16-digit Subscriber number. Most gyms will provide you with a membersh... See more
  • Why do I need a card other than my Burnalong+ Subscriber ID number for some of the gyms? plus icon minus icon
  • Because many gyms have their own unique member registration processes, they issue their own member cards or tracking devices to allow you easy access to their facilities.   Please keep the appro... See more
  • What’s included in my Burnalong+ Subscription? plus icon minus icon
  • The Gym Network. Your Burnalong+ membership allows you to go to thousands of gyms nationwide.1 Get active at gyms close to home, on your way to work, while you’re on vacation or when traveling for... See more
  • Do I have to pay extra fees at the gym for personal training, specific classes, childcare, etc.? plus icon minus icon
  • Your Burnalong+ subscription allows you to go to any gyms in the network. Some gyms may limit access or may charge fees for extra services like childcare, tanning, personal training, or swimming, o... See more
  • How do I cancel my subscription? plus icon minus icon
  • To cancel, your Burnalong+ subscription must email plus@burnalong.com. Alternatively, please visit your profile and under the subscription click: “Manage," "Continue," and "Confirm Changes." The st... See more
  • May I re-enroll in the program after I’ve canceled? plus icon minus icon
  • Yes. Please e-mail plus@burnalong.com or re-enroll online by going into your account. Your account history is saved for your convenience and will be available when you re-enroll. If you wish to re-... See more
  • Will I receive a refund of my payments after I cancel? plus icon minus icon
  • No. Upon enrollment, you commit to a month-to-month membership. If you choose to cancel, please e-mail plus@burnalong.com to not be charged for future months.  See more
  • What should I do if some of my gym visits are missing on the member website? plus icon minus icon
  • All participating gyms keep a record of member visits at their facilities. If after 60 days you find that some of your visits are still not showing up on the member website, please contact Customer... See more
  • How long does it take for my subscription to be canceled after I initiate a cancellation? plus icon minus icon
  • Your Burnalong+ subscription will be canceled on the last day of the billing cycle during which we receive your cancellation request. You can continue to use all participating gyms in the Fitness P... See more

Copyright © Burnalong . All Rights Reserved.