Burnalong+

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• What is Burnalong+?
• Why is my organization offering Burnalong+?
• Who's eligible for Burnalong+?
• How do I enroll in Burnalong+?
• Can I enroll directly at the gym?
• Why join Burnalong+ if I can find a less expensive option?

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• How does the program work?
• What if I already enrolled at a gym prior to joining Burnalong+, and paid an enrollment fee?
• Can I get a family subscription plan?
• Do I need to bring my Burnalong+ ID every time I visit a gym?
• Why do I need a card other than my Burnalong+ Subscriber ID number for some of the gyms?
• What’s included in my Burnalong+ Subscription?

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• What is included with Digital Content?
• What types of digital classes do you offer?
• Can I upgrade from Digital Only to Burnalong+?

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• Which gyms are part of Burnalong+?
• My gym or the one I want to start going to isn’t familiar with Burnalong+. What do I do?
• What criteria are used to evaluate gyms for participation in Burnalong+?

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• How much does Burnalong+ cost?
• How do I report a billing error?
• What happens if my card is declined or I have insufficient funds in my designated payment account on the billing date?
• What is my membership commitment?
• Is my payment prorated if I join in the middle of a billing cycle?
• If I change my mind about canceling my subscription, may I stop the cancellation request before you cancel my Burnalong + subscription?

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