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  1. Burnalong
  2. Burnalong+
  3. Cost and Billing

Cost and Billing

  • How much does Burnalong+ cost? plus icon minus icon
  • Monthly subscription fees vary depending on the participating organization. You can see your final cost in the shopping cart before you purchase. See more
  • How do I report a billing error? plus icon minus icon
  • Please email plus@burnalong.com.   See more
  • What happens if my card is declined or I have insufficient funds in my designated payment account on the billing date? plus icon minus icon
  • You’re responsible for ensuring that funds are available. If the payment is unsuccessful, we will attempt payment again three times. After the third unsuccessful attempt, your account will be cance... See more
  • What is my membership commitment? plus icon minus icon
  • There is no long-term commitment. Fees are billed monthly. You may cancel your subscription at any time. See more
  • Is my payment prorated if I join in the middle of a billing cycle? plus icon minus icon
  • Your subscription begins on the date that you enroll into the program. Your account will be debited or charged on that day each month. If the day falls on a weekend or holiday, your account will be... See more
  • If I change my mind about canceling my subscription, may I stop the cancellation request before you cancel my Burnalong + subscription? plus icon minus icon
  • Yes. If you change your mind and decide not to cancel, please e-mail plus@burnalong.com to reactivate your subscription any time before your next billing date. See more
  • What does it mean to be "defaulted," and how do I reactivate my account? plus icon minus icon
  • If a monthly payment is missed, we will attempt payment again three additional times. If we are still unable to collect payment, the account will go into default status. This means that you are no ... See more
  • If my employment is terminated or my employer terminates its agreement with Burnalong’s affiliate, Tivity Health Services, can I continue to maintain my Burnalong+ gym access subscription? plus icon minus icon
  • No. Your access to the Burnalong+ gym network is dependent on your employer maintaining an agreement with Burnalong’s affiliate Tivity Health Services. If your employer terminates its agreement wit... See more
  • Still have questions? plus icon minus icon
  • Email: Plus@Burnalong.com Phone: 1-888-572-7836 (English) 1-833-343-7235 (Spanish) Hours: Monday – Friday 7 a.m. – 7 p.m. CT © 2023 Burnalong, Inc. All rights reserved.  Burnalong is a registered t... See more

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